Susan is often the first person clients speak with when they reach out to Batch, Poore & Williams, and she brings both warmth and real-world experience to that role. Born and raised in Raleigh, she earned her degree in psychology from the University of North Carolina at Greensboro.

Susan has spent much of her career supporting survivors of domestic violence and sexual assault. She has worked in probation services and served as a court advocate, helping survivors navigate the court system and connecting them with support and resources. That background gives her a clear understanding of what clients are facing when they first contact the firm, and she is passionate about making a meaningful difference in their lives.

Outside the office, Susan enjoys camping, hiking, off-roading, and kayaking. She is the proud parent of two grown children and a loyal NC State fan.